Privacy Policy

Your personal information is not shared with any other person or entity that we are not permitted by law to share it with. It is not used for any marketing lists nor sold for marketing purposes. Because our calls are not for marketing purposes, collection agencies are not subject to the “DO NOT CALL” list. All calls to our agency are recorded. If a number we have for your is inconvenient, simply let us know of this and/or provide an alternative number.

Our calls are business-related and for debt collection purposes. However, there is a way to avoid receiving phone calls if you are not interested in taking care of your obligation(s). Simply contact us and inform us that you do not want us to contact you and we will stop trying. This provision in the law is called a “CEASE AND DESIST”, but please understand that, if our client permits the reporting of your account(s) to the credit bureaus, a CEASE AND DESIST will NOT stop the account from being credit reported. If you decide to initiate a CEASE AND DESIST, but later change your mind, you must send us a “revocation of that CEASE AND DESIST request. For your convenience we have a revocation form available in the “consumer resources” section of this website.

​ALL disclosures related to medical accounts are subject to the “Minimum Necessary Rule” under the Health Information Portability and Accountability Act (HIPAA). Also, if your account is a medical account, protected health information (PHI) is not disclosed to any third party without your permission and/or a HIPAA Release form except where permitted by law. If your attorney or other third party does not have this form, we can provide one to you. Once a consumer is represented by an attorney, this collection agency will no longer contact you and will only deal with your attorney unless he/she fails to respond to us in a reasonable amount of time. We do not accept letters of protection and being represented by an attorney will NOT stop an account from being credit reported if the client permits credit reporting unless you are entering into a payment arrangement while your case is waiting to settle or insurance is being billed that was not previosuly billed and denied and it is not past timely filing. It is important that you know that not all clients that we represent credit report.

If you are represented by an attorney please let us know and provide the attorney’s name and phone number. Your attorney may have you fill out their own HIPAA Release form in order for us to communicate with him/her. As stated before by law, once you are represented by an attorney, we can no longer communicate with you unless your attorney permits it.

Also, pursuant to HIPAA, medical accounts are allowed to be credit reported. There is a lot of misinformation about this on the internet.

If you dispute your account, we will disclose the dispute to the credit bureaus (if reported and/or the client permits the account to be reported later) and we will update the account(s) as being in a dispute status pursuant to the Fair Credit Reporting Act. We will also verify the debt and send you verification of the debt. We understand that mistakes happen and sometimes payments, adjustments or other credit doesn’t always get reported to the agency so we will work with you to the extent that we can to correct any mistakes. Also, we will make every effort to do the right thing if you work with us to resolve your delinquent account(s) possibly including removing a tradeline from credit reporting when a payment or adjustment was not reported. There are also other situations that can warrant removal from the credit bureau. But it is important that your communicate with us.

​Also, as stated before, if the account is new (within the first 30 days of placement with this agency) you have the right to dispute that debt and we are NOT demanding payment from you within that period of time.

​​© Copyright Preferred Collection and Management Services, Inc. ALL RIGHTS RESERVED. If you have a debt with our agency then this is an attempt to collect a debt and any information obtained will be used for that purpose. We are a debt collection agency.