Welcome


Need Help?

support@preferredgroupoftampa.com

(800) 741-0802

We are glad you are here. We want to assist you and we know bills can get lost in the shuffle in our busy lives but don’t worry. Even if an account were assigned years ago, we can help. We tend to go above and beyond to assist our clients, their patients, and consumers looking for solutions to make what is typically considered a bad experience (like being in collections) a win-win for you and for our client, the original creditor for your account.

Is there something showing on your credit report? We can most likely help with that too. This website has useful information to help you along your journey to getting your outstanding obligation taken care of. We value you and commend you on wanting to take care of this important matter.​

If you just received a letter from us for a recently placed account(s), please know that you have 30 days in which you can dispute the debt(s) and we will verify the debt and send you proof that the debt is valid. If you are within that 30 day window, we ARE NOT demanding payment from you during this time. If you continue on (this website) to the payment portal and pay on your account(s), please understand that you will be doing so voluntarily.

​This communication is from a debt collector. Any information obtained will be used for that purpose.

© Copyright Preferred Collection and Management Services, Inc. ALL RIGHTS RESERVED. If you have a debt with our agency then this is an attempt to collect a debt and any information obtained will be used for that purpose. We are a debt collection agency.

Payment Options

NOTE: If you are a consumer and we are collecting on an account, please note that we are a debt collector and any information that you provide and we obtain will be used for that purpose and that this is an attempt to collect a debt. If you just received a notice from us you have thirty (30) days to dispute the debt if you believe it is not valid. During that first 30 day period we will NOT overshadow your right to dispute that debt nor demand payment. However, we may call and inform you of the debt, answer any questions that you may have about the debt, and you can pay it if you want to if you are not disputing the debt. By choosing a payment option below, you acknowledge that the debt is valid and are able and willing to pay without disputing it. If you dispute the debt or any portion of it, please contact us and let us know why and we will verify the debt and also mark it as disputed.

​Also, you may call us at 813-251-0802 or toll free at 800-741-0802 if you experience any technical difficulties or have any questions. There are no fees to you regardless of the payment method you choose. Payment and address information is on the notice that you received in the mail. To pay on the web (option below) you simply need the account number and the zip code on that notice (in case it is different than your current zip code). You must contact the office for payments less than $25. We appreciate your payment.​

Click on the button below to pay via our web portal. You will be prompted to enter some information. Note that, at this time, we can’t process HSA nor ACH (checking account) payment via the web. For HSA and ACH payments, please call us and an agent will assist in completing the transaction for you. If you want to use a check you can also mail it in to the address below.

Note: You WILL BE redirected away from this site to a secured payment site beginning with “Https:” Do not click on the PAY ON THE WEB button below if you do not agree to these terms or have any questions.

PAY ON THE WEB

BY TEXT (SMS)

​Cell phone users TEXT the letters pcms to 33222 and you will receive a payment link so that you can pay via your smartphone.

​NOTE: By doing this you consent to a text message being sent to your cell phone and expressly permit text messages until you opt out. We may also use that number to contact you if there is a problem with the transaction or your account(s). If you have to pay for text messages, you may not want to choose this option. You may opt out of this at any time and instructions on doing so will be in the message you get on your phone.

​BY US MAIL

​You may also mail your payment to:

 ​ ​ ​Preferred CMS
 ​ ​ ​PO BOX 2964
 ​ ​ ​TAMPA, FL 33601

​REMEMBER WE DO NOT CHARGE ANY EXTRA FEES!

​COMING SOON !!!

Even More Convenient Methods to Pay Below

© Copyright Preferred Collection and Management Services, Inc. ALL RIGHTS RESERVED. If you have a debt with our agency then this is an attempt to collect a debt and any information obtained will be used for that purpose. We are a debt collection agency.

Contact Us

This is an attempt to collect a debt and any information obtained may be used for that purpose. This website is that of a debt collector.

NOTE: If you are a consumer or business and received a letter or call from us then we are collecting on an account sent to collections by our client. By providing your cell phone number or email address, you expressly permit us to contact you in that manner including using an automated telephone dialing system and that the cell phone or email provided is your own. By nature of sending email through the internet, you acknowledge that this and any future transmittal is a communication which “could” result in a third party disclosure because of how data travels through various servers and computers (via the “internet”). By using this method and requesting a reply or information back, you acknowledge that the same risk applies to any email sent back to you with any requested information. You acknowledge that the contact information you provide applies to you only and accept the risk of a third party disclosure of information regarding a debt should you “share” or allow others access to your email, cell phone and/or voice mail system or answering device.

For any inquiries, questions or any special needs like needing to give us insurance information, attorney information, or other situations please call: 813-251-0802 or 800-741-0802. Please fill out the following form below and a member from our support department will contact you. If for any reason you get an error on the form below, please EMAIL support@preferredgroupoftampa.com. Thanks!!!

CORPORATE OFFICE ADDRESS:

PREFERRED CMS support@preferredgroupoftampa.com
PO BOX 2964 (813) 251-0802
TAMPA, FLORIDA 33601 (800) 741-0802

© Copyright Preferred Collection and Management Services, Inc. ALL RIGHTS RESERVED. If you have a debt with our agency then this is an attempt to collect a debt and any information obtained will be used for that purpose. We are a debt collection agency.

Privacy Policy

PRIVACY POLICY of PREFERRED CMS

At Preferred CMS, we take compliance and your personal privacy seriously. This Privacy Policy describes the policies and procedures of Preferred CMS on the collection, use and disclosure of personal information from those who use or access our websites including debtors that owe money to our clients and have account(s) in collections, our clients and potential clients looking to secure collection services and our vendor partners to whom we use their services. If you are using the Services outside of the United States and Canada, a location-specific privacy policy may apply to you instead. The Services are hosted and operated in the United States and are subject to United States law. By using the Services, you acknowledge and agree that any Personal Data (as defined below) that you provide to us is being provided to us in the United States and will be hosted on United States servers.

Please read this Privacy Policy to learn how we treat your personal information. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use and share your information in the ways described in this Privacy Policy.

Remember that your use of our Services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms of Service.

You may cut and paste the text of this policy in Word or any text application to review offline. You may also print this page while online.

WHAT THIS PRIVACY POLICY COVERS

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage. This Privacy Policy applies only to Personal Data that we collect from you directly; if we did not collect data directly from you, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data. We do not sell data about you nor transmit information about you to any source we are not legally allowed to do.

SOURCES OF PERSONAL DATA

We collect Personal Data about you from:

YOU- When you provide such information directly to us.

OUR CLIENTS- To whom have collected information about you regarding a debt you have not paid and are now seeking collection services. When Personal Data about debtors is automatically collected in connection with services rendered, products bought, utilities used, rent left unpaid, and other accounts receivables that go unpaid and our client has been unable to collect by themselves, they will send such data needed to effectively recover that amounts owed to them to us.

THIRD PARTIES- When they (“Third Parties) provide us with Personal Data about you. Third Parties that share your Personal Data with us include:

Service providers- For example, we may use Skiptracing services in order to obtain more accurate information than that which our client provided to us about you. (i.e. You moved and did not update your address with the client).

Attorneys- For instance, an attorney may represent you in a personal injury suit related to an accident in which you sought medical services or representing you in a bankruptcy.

Your estate or representative- For instance the Executor of your estate or legal guardian if you are in a nursing home.

CATEGORIES OF THIRD PARTIES WITH WHOM WE SHARE PERSONAL DATA

We disclose your Personal Data to the following categories of service providers and other parties:

Service providers, including:

Payment processors

Skiptrace vendors (Name, phone, and address verification providers).

Mailhouses

Dialer vendors

Ringless voicedrop providers

Security and fraud prevention providers

Hosting and other technology and communications providers

Analytics providers and scoring companies

The major credit bureaus

Federal and state government regulators

Email distribution companies (not applicable to debtors only others that visit our website)

Law Enforcement and courts (to the extent applicable by law)

Our staff

Insurance companies (to resolve a claim or appeal and get your account paid)

Our client creditors to whom we are contracted with

Attorneys (to the extent needed)

Parties who acquire your Personal Data through an acquisition or other change of control.

Personal Data may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part).

Third-party business partners who you interact with through the Services (for instance, if you make a payment in our payment portal or at a CVS store).

Other parties authorized by you

CATEGORIES OF PERSONAL DATA THAT WE COLLECT

The categories of Personal Data that we collect and have collected over the past twelve (12) months varies depending on whether you are just visiting our website or are a debtor with an account or accounts with our agency and include:

Category of Personal Data Personal Data Collected What is the source of this Personal Data?
Personal Identifiers Real name
Postal address and phone number(s)
Unique personal identifiers (like Social
Security numbers, date of birth-debtors only)
Account numbers (debtors)
Internet Protocol address
Email address
Employment information (debtors and job applicants)
Account name and password
Your Attorney (debtors)
Financial data (debtors)
Your insurance information (debtors)
You / Affiliates / Third Parties
Customer records identified by state law (including the California Customer Records
statute (Cal. Civ. Code § 1798.80(e))
Name
Address
Telephone number
Credit card number
Debit card number
Checking account information
You / Affiliates / Third Parties
Protected classification characteristics under state or federal law Age (40 years or older)
Marital status
Gender
n/a
Commercial information Records of products or services purchased obtained or considered You / Affiliates / Our clients
Biometric information Copy of a driver’s license if provided
Call recordings
You, the credit bureaus, our clients
Internet network activity Information We only collect the information you enter on forms on our site and pages you visited and information on your interaction with our website or if you or your representative emails us. You / Third Parties
Geolocation Data General location as enabled by cookies and IP address and IP address You / Affiliates / Third Parties
Sensory Data We do not collect this category of Personal Data n/a
Professional or employment We only collect this data as presented on an account sent to collections, a vendor whose services we use to locate you, or as provided by you. You / Our Clients / Third Parties
Non-public education
information (per the Family
Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
We do not collect this category of Personal Data n/a
Inferences drawn from other
personal information
Profile reflecting personal preferences You / Affiliates / Third Parties
Age or date of birth Age/Date of birth You / Affiliates / Third Parties
Personal Data about children
under the age of 16
Only if the child is the patient for our client You/ Our client/ Third Parties

The following sections provide additional information about how we collect your Personal Data.

INFORMATION COLLECTED AUTOMATICALLY

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser and tell us how and when you visit and use our Services, to analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data – usually text files – placed on your computer, tablet, phone or similar device when you use that device to use our Services. We may also supplement the information that we collect from you with information received from Third Parties, including Third Parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support “Do Not Track” requests sent from a browser at this time.

We use the following types of Cookies:

Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.

Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services, such as by collecting information about the number of visitors to the Services, what pages visitors view on our Services, what actions a visitor performs on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns in order to help us improve our campaigns and the Services’ content for those who engage with our advertising. For example, Google, Inc. (“Google”) uses cookies in connection with its Google Analytics services. Google’s ability to use and share information collected by Google Analytics about your visits to the Services is subject to the Google Analytics Terms of Use and the Google Privacy Policy. You have the option to opt out of Google’s use of Cookies by visiting the Google advertising opt-out page at or the Google Analytics Opt-out Browser Add-on.

You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

To explore what Cookie settings are available to you, look in the “preferences” or “options” section of your browser’s menu. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit www.allaboutcookies.org.

HOW WE USE YOUR PERSONAL DATA

We process Personal Data to operate, collect debts owed to our clients, improve, understand and personalize our Services. We use Personal Data for the following purposes:

To meet or fulfill the reason you provided the information to us

To communicate with you about the Services, including Service announcements, updates or offers

Perform collection services for our clients that are owed money for valid debts

Resolve disputes over debts

Resolve issues regarding payments made, chargebacks, or adjustments needed

To prevent collecting on invalid debt, from a consumer represented by an attorney, or an account included in a bankruptcy.

To provide support and assistance for the Services we provide or our clients provided

To create and manage your Account

To process requests for more information or other transactions

To respond to user inquiries and fulfill user requests

To improve and develop the Services, including testing, research, analysis and product development

To protect against or deter fraudulent, illegal or harmful actions and maintain the safety, security and integrity of our Services

To prevent and mitigate claims of identity theft

To comply with our legal or contractual obligations, resolve disputes and enforce our Terms of Service

To respond to law enforcement requests and as required by applicable law, court order or governmental regulations

For any other business purpose stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws, such as the California Consumer Privacy Act (the “CCPA”)

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.

 

As noted in the list above, we may communicate with you if you’ve provided us the means to do so. For example, if you choose to send us Personal Data by sending us an email, completing a form on our website or contacting our agency, we will keep a record of that communication and may collect and use Personal Data that you provide to us in accordance with this Privacy Policy. If we communicate with you via email, SMS, or other text message (“Text Message”), we may collect information regarding such communications, such as confirmation when you open an email or read a Text Message, opt-in or opt-out. We use this information for purposes such as to operate and improve our Services, including our customer service, or as otherwise permitted by this Privacy Policy. If you opt to have reminders like a payment plan reminder from us sent to your mobile device, we may send you Text Messages regarding your request to the telephone number you provided to us. To opt out of receiving any Text Messages from us, reply “STOP” to any such message.

HOW WE SHARE YOUR PERSONAL DATA

DISCLOSURES OF PERSONAL DATA ARE FOR A LEGITIMATE BUSINESS PURPOSE.

We disclose your Personal Data to service providers and other parties for the following business purposes:

Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, verifying, mitigating, or preventing claims of identity theft.

Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling requests, disputes, payment plans, account settlements, verifying customer information, processing payments, noting accounts represented by an attorney or included or not included in a bankruptcy, providing analytic services or providing similar services on behalf of the business or service provider

Undertaking internal research (analytics) to improve operations for ourselves and our clients.

Undertaking activities to verify or maintain the quality  and accuracy of the service we provide for improvement, customer service, client satisfaction, or for audits by regulatory agencies.

Over the past twelve months, we have disclosed the following categories of Personal Data to service providers or other parties for the business purposes listed above:

 

Category A. Personal identifiers

Category B. Customer records identified by state law

Category C. Protected classification characteristics under state or federal law

Category D. Collection data and stats for Medicare patients

Category K. Inferences drawn from other Personal Data

Category L. Age or date of birth

If you decide you would like to stop sharing this information and receiving materials, you can:

email us at support@preferredgroupoftampa.com

call us at 813.741.0802

Advertisers:

Over the past twelve months, we have not sold any of your Personal Data to third parties.

DATA SECURITY AND RETENTION

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. For example, all credit card information is encrypted and maintained using industry standard methods designed to ensure its security against loss or theft, including during transmission to our third party Payment Processor. Your financial information, such as your payment method (valid credit card number, type, expiration date or other financial information) is only used and stored by our Payment Processor (not our agency), and use and storage of that information by the Payment Processor is governed by the Payment Processor’s applicable terms of service and privacy policy. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism, limiting access to your computer or device and browser, and signing off after you have finished accessing your Account information through our website if you are a debtor with an account with our agency. That website is www.preferredcms.com.

Although we work to protect the security of your Account and other data that we hold in our records, please be aware that no method of transmitting data over the Internet or storing data is completely secure. We cannot guarantee the complete security of any data you share with us, and except as expressly required by law, we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content.

We retain Personal Data about you for as long as you have an open Account with us or as otherwise necessary to be compliant with all state and federal laws and regulations regarding debt collection. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

ACCESS

You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. Upon any such request, we will provide you with the following information:

The categories of Personal Data that we have collected about you

The categories of sources from which that Personal Data was collected

The business or commercial purpose for collecting or disclosing your Personal Data to third parties.

The specific pieces of Personal Data that we have collected about you

If we have disclosed your Personal Data to any third parties for a business purpose over the past 12 months, we will identify the categories of Personal Data shared with each category of third-party recipient.

OTHER STATE LAW PRIVACY RIGHTS

CALIFORNIA RESIDENT RIGHTS

IMPORTANT INFORMATION FOR CALIFORNIA RESIDENTS:

Under the California Consumer Privacy Act, which went into effect January 1, 2020, it is important that you know you have the following rights if you are in the state of California:

  1. The right to know what personal information is being collected.
  2. The right to access the personal information collected and request it be deleted.
  3. The right to know whether your personal information is sold or disclosed and to whom.
  4. The right to opt-out of the sale of your personal information.
  5. The right to have equal service and pricing even if you exercise your rights under the CCPA.
  6. The right to sue for a data breach.

We are not obligated to process a request if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification. Note that there is an exception to the right to have your personal information deleted if you have a debt in collections. The exception is that if the information requested to be deleted is necessary to complete the performance of a transaction or contract between the business and the consumer it will not be deleted. In other words, if the information is necessary to try and obtain payment from the consumer by a collection agency, the request can be denied.

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests at this time. To find out more about “Do Not Track,” you can visit www.allaboutdnt.com.

WE WILL NOT DISCRIMINATE AGAINST YOU FOR EXERCISING YOUR RIGHTS UNDER THE CCPA

We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights under the CCPA.

CHANGES TO THIS PRIVACY POLICY

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time in connection with any such improvements, but we will alert you to any such changes by placing a notice on harrys.com, by sending you an email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

More information

Your personal information is not shared with any other person or entity that we are not permitted by law to share it with. It is not used for any marketing lists nor sold for marketing purposes. Because our calls are not for marketing purposes, collection agencies are not subject to the “DO NOT CALL” list. All calls to our agency are recorded. If a number we have for your is inconvenient, simply let us know of this and/or provide an alternative number.

Our calls are business-related and for debt collection purposes. However, there is a way to avoid receiving phone calls if you are not interested in taking care of your obligation(s). Simply contact us and inform us that you do not want us to contact you and we will stop trying. This provision in the law is called a “CEASE AND DESIST”, but please understand that, if our client permits the reporting of your account(s) to the credit bureaus, a CEASE AND DESIST will NOT stop the account from being credit reported. If you decide to initiate a CEASE AND DESIST, but later change your mind, you must send us a “revocation of that CEASE AND DESIST request. For your convenience we have a revocation form available in the “consumer resources” section of this website.

​ALL disclosures related to medical accounts are subject to the “Minimum Necessary Rule” under the Health Information Portability and Accountability Act (HIPAA). Also, if your account is a medical account, protected health information (PHI) is not disclosed to any third party without your permission and/or a HIPAA Release form except where permitted by law. If your attorney or other third party does not have this form, we can provide one to you. Once a consumer is represented by an attorney, this collection agency will no longer contact you and will only deal with your attorney unless he/she fails to respond to us in a reasonable amount of time. We do not accept letters of protection and being represented by an attorney will NOT stop an account from being credit reported if the client permits credit reporting unless you are entering into a payment arrangement while your case is waiting to settle or insurance is being billed that was not previously billed and denied and it is not past timely filing. It is important that you know that not all clients that we represent credit report.

If you are represented by an attorney please let us know and provide the attorney’s name and phone number. Your attorney may have you fill out their own HIPAA Release form in order for us to communicate with him/her. As stated before by law, once you are represented by an attorney, we can no longer communicate with you unless your attorney permits it.

Also, pursuant to HIPAA, medical accounts are allowed to be credit reported. There is a lot of misinformation about this on the internet.

If you dispute your account, we will disclose the dispute to the credit bureaus (if reported and/or the client permits the account to be reported later) and we will update the account(s) as being in a dispute status pursuant to the Fair Credit Reporting Act. We will also verify the debt and send you verification of the debt. We understand that mistakes happen and sometimes payments, adjustments or other credit doesn’t always get reported to the agency so we will work with you to the extent that we can to correct any mistakes. Also, we will make every effort to do the right thing if you work with us to resolve your delinquent account(s) possibly including removing a tradeline from credit reporting when a payment or adjustment was not reported. There are also other situations that can warrant removal from the credit bureau. But it is important that your communicate with us.

​Also, as stated before, if the account is new (within the first 30 days of placement with this agency) you have the right to dispute that debt and we are NOT demanding payment from you within that period of time.

 

 

CONTACT INFORMATION

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

800-714-0802

Support@preferredgroupoftampa.com

Preferred CMS PO BOX 2964  Tampa, FL 33601

Effective Date: January 1, 2020

 

​​© Copyright Preferred Collection and Management Services, Inc. ALL RIGHTS RESERVED. If you have a debt with our agency then this is an attempt to collect a debt and any information obtained will be used for that purpose. We are a debt collection agency.